The emergence of the coronavirus Covid-19 pandemic has understandably generated questions and concerns around travel plans when the virus is still spreading, and official government travel advice continues to change.
As a highly personalised and service-driven company, Sirius Travel is keen to support all our clients in helping you to make the best possible decisions around your travel plans. For general info on coronavirus please visit www.sacoronavirus.co.za
Every client’s situation is different, and so we always make recommendations on a case-by-case basis, but we have also decided to put together travel advice with the information about travelling to Croatia during the COVID-19 health emergency and measures that are being undertaken both by the Croatian government and our Croatian operators, including their updated terms and conditions.
Should official travel advice change to recommend against travel to Croatia or your chosen destination, we will work actively with you to reroute or reschedule your itinerary. Again, with Sirius Travel you will have a personal contact to speak with about your plans. We are always available to speak about any concerns or questions you may have, regardless of when or where you may be travelling.
As always, our primary priority is the health, wellbeing and happiness of our clients and we will continue to take any action necessary to support those travelling with us as fully as possible.
CORONAVIRUS CANCELLATION POLICY
YOU’RE FREE TO CHANGE OR POSTPONE YOUR VACATION
Our hearts and thoughts go out to all who have been impacted by this unprecedented, ongoing global crisis. As always, our primary priority is the health, wellbeing and happiness of our clients and staff, and we will continue to take any action necessary to support those travelling with us as fully as possible. We are here to help you.
You can have peace of mind knowing your trip can be postponed and rebooked without any penalty, with these below options available to you.
In accordance with travel restrictions imposed by government advisories worldwide, our Croatia operators have made the difficult but necessary decision to suspend all tours departing between April 1st and May 31st, 2020. This provides travellers with assurance and the flexibility to postpone their trip to be enjoyed fully at a later date.
If you have a booked trip during this suspension period, please rest assured that you have a travel credit automatically available to you for the full value of the land portion of your trip, to use for travel before 31 December 2021.
You are eligible to either:
- Rebook now and change your travel dates to a later date in 2020 or to a new date next year 2021. Any discounts that had been applied to your original booking will be transferred and applied to your new booking if you are booking the same trip on the same dates next year.
- Elect to hold a Future Travel Credit of the full amount paid redeemable against new booking for 2021 season. To give you maximum flexibility, you can also choose to transfer your Future Travel Credit to a friend or family member.
Please note: These policies are subject to change at any time.
All existing bookings on guaranteed departures can be re-booked to any later date this year 2020, or to a new date in 2021. Cancellations will be dealt on a case by case basis. Please contact us if you wish to cancel.From the day of confirmation up till 30 days prior to arrival – advance payment - deposit you have paid to secure the booking is non-refundable. Our operators are offering credits for all paid deposits. They will hold deposits on file for use toward a future booking. You can also immediately rebook for 2021.For the existing bookings booked for later into the year ( June July August) balance payment will be due 14 days prior to arrival, depending on the operator.Any confirmed bookings can be moved free of charge to the other departures later this year 2020 and into the new season in 2021. We will transfer all of the funds we have received from you to next season. Clients need to cancel existing 2020 booking and they can re-book their trip by December 31st this year, giving them sufficient time to choose new departure dates. Clients will be free to choose any departure date/boat/cruise direction in 2021. If you wish to book the same ship/cruise week/cabin type than prices will remain the same. Also if you want to book some other ship/cruise week/cabin type you are free to do so and then we will charge a fare difference. Similarly, if you wish to move from a high season departure to a low season departure, we will refund them the fare difference.Starting from March 5th, 2020 operators in Croatia have decided to temporarily lower deposits to €50 per person for newly confirmed bookings. This measure was made to help with securing new bookings, and it does not apply to bookings confirmed before this date with the regular cancellation policy.From the day of confirmation up till 30 days prior to arrival – advance payment/deposit you have paid to secure the booking is non-refundable.A. If you have paid final payment: If they have booked a tour scheduled to depart between April 1st 2020 and May 31st 2020, you will be provided with a future travel credit valued at 100% of the price paid for their tour and any ancillary services including hotels, pre-paid optional activities, and transfers; but excluding insurance. This travel credit will be automatically applied to your account within the coming weeks and can be applied toward any tour departing up to two years from the end of the month of your tour’s suspension. B. If you have not paid final payment: You will retain your Deposit on file with the operator. They are not offering refunds on suspended tours.A: If your tour is set to depart outside the suspension window, and you have yet to remit final payment you can cancel in accordance with the regular terms and conditions and they will hold your Deposit on file for use toward a future tour. You can also immediately rebook for 2021.
- Katarina Line Cruise: • 29-22 days – 25% of the remaining balance • 21-15 days – 50% of the remaining balance • 14-0 days – 100% fee
- Elite Cruises: • 30 – 15 days- 35% of the tour rate • 14 – 8 days - 50% of the tour rate • 7 – 0 and no show -100% of the tour rate
- Ambassador Cruises: • 35 – 22 days- 35% of the total cruise rate • 21 – 15 days - 50% of the total cruise rate • 14 – 0 days - 100% of the total cruise rate
- Atlas Cruises: • 29 – 22 days - 35% of the total • 21 – 15 days - 50% of the total • 14 – 0 days, no show -100% of the total
For more General Travel advice in the time of Coronavirus we are advising our clients to visit the ASATA website as follows:
With the sheer scale of unconfirmed and inaccurate information circulating on the Internet about the Coronavirus, ASATA has created a dedicated Coronavirus page on its website including FAQs derived from the World Health Organization (WHO), National Institute of Communicable Diseases(NICD) and the Centre for Disease Control (CDC).
Whilst traditional press is an easy source of information, we also urge our customers to follow the interactive web-based dashboard setup by John Hopkins University who are actively tracking the virus, the infections, deaths and recoveries.